FAQs

Costs

Our charges are based on the number of visits each month and the size of the pool being serviced. Our standard prices are as follows:

  • Weekly Service - $150 per month

  • Twice a week service - $200 per month

  • Every other week service $80 per month

  • Monthly service - $50 per month

Services

Our service is priced and geared for 49 weeks of year round service.  

Holidays or Special Events: With our service you will probably notice a marked improvement in water clarity as well as having a more comfortable pool in which to swim. You might also notice that we are extremely efficient and will perform all of our duties at your pool quickly. We perform our service each week with the exception of the weeks containing National Holidays. Our personnel will add sufficient chemicals prior to these holidays to ensure that your pool remains chlorinated and balanced. If you plan a large swim party, Remember that there should be no swimmers in the pool for one hour after servicing. This should be the case when any chemical is added to the water.

Service Records: A service record card will be kept inside your timer box, which documents the date and time that your pool was serviced. We will empty your skimmer basket as part of our service. Certain chemicals that we add may require circulation of the pool water during application. On these occasions, we will activate your pump during service.

Chemicals

We apply the finest chemicals to your swimming pool water, including specially blended liquid chlorine that is unavailable in retail stores. We also add other chemicals used to balance and maintain your pool chemistry for the ultimate in algae, bacteria, and virus-free water. Studies conclude that pools serviced by professional pool service technicians provided a much more sanitary swimming environment than pools maintained by the pool owners.

We perform the testing and add all the necessary chemicals. With proper filtration, your pool will provide a safe swimming environment for your family and guests. FOR THE SAFETY OF YOUR FAMILY, WE DO NOT STORE OUR CHEMICALS AT YOUR HOME.

Filtration

PROPER WATER FILTRATION AND CIRCULATION ARE EXTREMELY IMPORTANT. Your filter should be cleaned when the filtration pressure gauge indicates a 6-8 pound increase in pressure above the clean pressure. Diatomaceous Earth and Cartridge filters should be serviced at least semi-annually, replacing any worn parts and thoroughly cleaning the filter grids. The filter element(s) in Cartridge filters need to be replaced every two to three years, or more frequently if required.

For proper filtration, your filter should be set to run the following number of hours per day:
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Diatomaceous Earth Filter:  9-11 hours
Cartridge Filter:  10-12 hours 
Sand Filter:  11-13 hours

During periods of heavy use and higher temperatures, filter operating time should increase to accommodate the workload.

Cloudy Water: This condition is a result of insufficient filtration or an indication of a problem with your filtration system.

Pool Access

Please provide easy access for our personnel. If you keep your gate locked, please provide us with a key or combination. Unfriendly dogs, or dogs that attempt to escape when the gate is opened, should be locked up on service days. Because our very competitive service charge is based on effective use of time, we do not ring doorbells to gain access. Please be certain that young children are not in the pool area while the pool is being serviced. There are no credits for lockouts.

The customer is responsible for the removal of the cover on the day of service. If the cover is not removed, our service personnel will pull it back halfway only to treat the pool. Red Rock Pool Care is not liable for care, maintenance, or damage to pool covers.